Anthony Essberger

Your guide to using CS Monitoring as found in LiteAPIContents Overview Resources & owner How to use CS Monitoring 3.1 Loggin in 3.2 CS Monitoring  3.3 Search & filter section 3.4 Working on a boo...

An overview of our Client, GrabContents About the clientGrab's website Nuitée x Grab Meet our Team! Introduction on the phone Expected release by country About the clientGrab Holdings Inc. is a S...

This guide covers the process from obtaining approval to completing the change in Back Office.Contents Who needs to approve a date change? Why is the provider's approval required? What counts as ap...

How to impersonate a client on LiteAPI to understand what they see. Contents 1. Overview 2. The benefits of impersonating the client 3. How to impersonate a client on LiteAPI 1. OverviewOur B2b cli...

All information about our B2C client, Directo.Contents Overview What does Merchant of Record mean? B2C - Interacting with the end customer Languages Email etiquette  Cancelling a Directo booking...

Here you can find all the 14 confirmed Bank Holidays in Spain for 2026Contents Period Spain Bank Holidays 2026 How to request a day off gained from working a Bank Holiday Period01/01/2026 to 31/12/...

All the information about the current tensions between USA/Israel-Iran: - Our general approach. - The official approach from certain hotels or suppliers.  - Information to be added as it comes.Cont...

 OverviewCustomer Service Barcelona oversees all Travel Plus aka clients that are not primarily in the travel industry.Our clients Client (Click for website) Connection Main email contact...

All you need to know about payments, compensation from the hotel or supplier and VCCs.Contents What happens when a customer books on Revolut Stays How payment works with most suppliers (credit line...

Step-by step procedure to follow in the event of a hotel closure.Contents Overview Approach Receiving initial notification of a hotel closure Team Leader to check OverviewOn rare occasions, a hotel...