Nuitee Ops Procedures
- Client - Grab
- Nuitee Flights Support: L1 Agent Training Guide
- SOP - Cancellation Free of Charge (FOC)
- SOP - Check-in Instructions
- SOP - Compensation
- SOP - Date Change of a non-refundable booking
- SOP - Directo
- SOP - Ghost Bookings
- SOP - Hotel closure
- SOP - Hotel Confirmation Number (HCN)
- SOP - How to impersonate a client on LiteAPI
- SOP - Relocations 🆕 🏨
- SOP - Room hierarchy and types
- SOP - Room Mapping Error (RMER)
- SOP - The 24/72 Commitment
- SOP - United States of America/Israel–Iran War (Force Majeure)
- SOP - Virtual Credit Card (VCC) requests
- SOP - 📩 GMAIL - Accessing and emailing providers from Gmail accounts
- SOP - 💶 Payments 💶
- SOP - 👨💼 Our Clients 👩💼
- SOP: Zendesk Side conversations and Remind Me feature
- SOP: Zendesk Task Reminder — Team Guidelines
- SOP: Zendesk Ticket Handling
- Training - CS Monitoring (LiteAPI)