Allison
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Activity overview
Latest activity by Allison-
Allison created an article,
SOP: Zendesk Task Reminder — Team Guidelines
🔐 1. Go OnlineMake sure your Zendesk status is OnlineThis ensures tickets are assigned to you directlyStaying visible = faster handling + balanced workload 🎯 2. Follow Your Daily TasksStaying consi...
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Allison created an article,
SOP: Zendesk Ticket Handling
🔵 Contacting Revolut — Mandatory StepsWhen reaching out to Revolut, always ensure the following:1. Select the correct userChoose “Revolut Stays” as the user before sending any message. 2. Assign th...
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Allison created an article,
SOP: Zendesk Side conversations and Remind Me feature
💬 Using Side Conversations Side Conversations help us communicate internally with other departments without leaving the ticket. When to Use ItUse Side Conversations to contact: Finance team (e.g....